Delivery

UK Mainland

Deliveries to UK Mainland orders are fulfilled by our specialist courier partners. The couriers specialist in the distribution of large items via their pallet service. Off-loading is generally required at the receiving end of the delivery, but if this is not available please speak with a member of the team to arrange a more suitable delivery method.

International Shipping

Deliveries outside of the UK mainland are available, but are priced on a order-by-order basis. Please speak contact us prior to placing an order to discuss options available.

Times & Costs

At the checkout, please select the delivery option that suits how many units are in your order. If you are ordering more than 8 units in a single order please contact our office as we may be able to arrange a cost saving economical delivery options for you.

Returns

In the first instance contact our returns team at returns@steelcraft.ltd.uk for approval and a return authorisation number.

When our goods have been agreed for return, the buyer shall pay a restocking and handling charge to cover our inspection charges and administration involved in accepting the goods back into stock. This charge will be subject to variation without notice but is currently 25% of the invoiced value of goods. An additional charge will be made for any delivery or collections costs we incur.

Non-standard products cannot be accepted as a return.

The buyer is responsible for the return of the goods to our factory, any goods found to be damaged on inspection on arrival cannot be accepted as a returned product.

A credit can only be issued once final inspection at goods inwards has completed and the item has been booked back into stock.